OnCalla Solutions offers dedicated outsourced call center agents in English and Spanish from $7 per hour
Clients interview, train and manage their own agents, who work for one business only from OnCalla’s nearshore team in Guyana, with US-based account management.
In one sentence: OnCalla Solutions, a call center outsourcing company, offers dedicated English- and Spanish-speaking outsourced call center agents from $7 per hour, with each agent working for one client only.
OnCalla Solutions, a 24/7 call center and answering service for US businesses, provides dedicated English- and Spanish-speaking outsourced call center agents through its nearshore operations in Guyana, with account management based in the US. Businesses use them for outsourced customer service, reception and bilingual call answering.
A dedicated agent is assigned to one client and is not shared with other clients. Clients can choose 24/7 coverage or scheduled hours, and the agent setup scales with call volume. Call handling follows custom scripting agreed with the client. OnCalla's working process covers a review of the client's business and audience, agent training to the client's call scripts and brand voice, and regular client reviews.
"Every client interviews, trains and manages the agents they choose, so the person answering their phones is someone they picked. A dedicated agent gets to know one business and one set of call scripts, and if an agent isn’t the right fit, we replace them. Clients can start with the hours they need and add coverage as their call volume grows, while their account manager here in the US stays the same."
Dedicated agents start at $7 per hour and work in English and Spanish. Clients interview and select their agents, train them on their own call scripts, and manage them directly. If an agent isn’t performing, OnCalla replaces them. Businesses can use a dedicated agent for inbound calls, outbound calls, customer service, appointment setting or reception work, and can add agents as their call volume grows.
OnCalla’s dedicated agents work with HVAC and plumbing companies, contractors and roofers, property managers and real estate offices, medical and healthcare practices, and law firms, along with auto, cleaning, moving, funeral home and transportation businesses. Each agent learns the client’s industry and scripts, so callers get the same answers they would from in-house staff.
The service is aimed at US businesses that take calls outside standard office hours. OnCalla answers calls 24 hours a day, 7 days a week, 365 days a year, including nights, weekends and holidays, for businesses in all 50 states. Its nearshore operations in Guyana run on UTC-4, the same as New York during daylight time, so agents work the same hours as East Coast teams. For a business that misses calls at night or on weekends, a dedicated agent who knows one set of call scripts can pick up every call without the cost of hiring in-house staff.
Businesses can reach OnCalla toll-free at (833) 652-5900, at the New York line on (929) 207-7500, by email at sales@oncallasolutions.com, or through the contact form at oncallasolutions.com. The office line is open 24/7. The company reviews a caller's call volume and recommends a plan.
About OnCalla Solutions
OnCalla Solutions LLC is a 24/7 call center and answering service serving businesses across the US, with US-based account management and a nearshore agent team in Guyana. The company provides dedicated agents, live virtual receptionists, and inbound and outbound call center teams in English and Spanish. Learn more at oncallasolutions.com.
Key facts
- Dedicated English- and Spanish-speaking agents start at $7 per hour
- Dedicated agents work from nearshore operations in Guyana
- Toll-free (833) 652-5900, sales@oncallasolutions.com
- Clients interview, train and manage their own agents
- Bilingual English and Spanish agents for outsourced customer service
- Outsourced call center agents for inbound calls, outbound calls, customer service and reception
- Each agent works for one client only, and underperforming agents are replaced
- 24/7 or scheduled coverage, including nights, weekends and holidays
Questions about this announcement
How much does a dedicated agent from OnCalla cost?
Dedicated English- and Spanish-speaking agents start at $7 per hour. Clients can choose 24/7 coverage or scheduled hours and add hours as call volume grows.
Where are OnCalla's agents based?
Dedicated agents work from the company's nearshore operations in Guyana, which run on UTC-4, the same as New York during daylight time.
Does OnCalla offer a bilingual answering service?
Yes. OnCalla’s dedicated agents answer calls in English and Spanish, 24/7 or on a set schedule, for businesses that need outsourced customer service for Spanish-speaking callers.
Can I choose my own agent?
Yes. Clients interview and select their dedicated agents, train them on their scripts, and manage them directly. If an agent isn’t performing, OnCalla replaces them.
How do I get started with a dedicated agent?
Call OnCalla toll-free at (833) 652-5900 or email sales@oncallasolutions.com. The team reviews your call volume, recommends the hours you need, and sets up interviews with available agents.
How is a dedicated agent different from a regular answering service?
A regular answering service shares its agents across many businesses, so callers often reach someone who doesn’t know the company. An OnCalla dedicated agent works for one client only, learns that client’s scripts and brand voice, and is chosen, trained and managed by the client.
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Cite this release: “OnCalla Solutions offers dedicated outsourced call center agents in English and Spanish from $7 per hour.” OnCalla Solutions, October 28, 2026. https://livepublicator.com/news/oncallasolutions/oncalla-solutions-offers-dedicated-nearshore-agents-from-its